Every Imagixor item is printed on demand after you order it. This policy explains when we replace or refund an item, and how crypto refunds work. It doesn’t affect your rights under consumer law (see the end of this page).
Misprinted, damaged or faulty items
- Email hello@imagixor.com within 30 days of delivery with your order number and a clear photo of the problem.
- We’ll replace the item or refund it. We may not need you to send it back.
Wrong size or change of mind
Items are made to order, so we can’t accept returns or exchanges for the wrong size or a change of mind, except where your local law gives you that right (see below). Please check the size chart before ordering.
Lost parcels
If tracking shows no progress or your parcel doesn’t arrive, contact us and we’ll work with our print partner to find it, or replace or refund it if it’s lost.
Cancellations
Contact us as soon as possible. We can cancel an order and refund it in full if it hasn’t gone into production yet; once production has started, we usually can’t.
Crypto refunds
- Refunds for crypto orders are paid in USDT or USDC only. You choose which.
- The refund is for your order’s USD value at the time of purchase, minus the blockchain network fee for sending it. It doesn’t depend on which coin you paid with or how its price has changed since.
- You give us a wallet address and the network to send it on. Please double-check both: crypto transfers can’t be reversed, and we aren’t responsible for funds sent to a wrong address or network that you gave us.
Underpayments and overpayments
- Underpayment: an order isn’t processed until the full amount arrives. You can top up the missing amount, or ask us to refund the partial payment. That refund is paid in USDT or USDC, on the same basis as above.
- Overpayment: if you send more than the order total, we’ll refund the difference on request, in USDT or USDC, on the same basis as above.
Your rights under consumer law
- Singapore consumers: nothing in this policy limits your rights under the Consumer Protection (Fair Trading) Act 1993, including the right to a repair, replacement, refund or price reduction for goods that don’t conform to the contract at delivery.
- EU and UK consumers: you keep your statutory rights, including the legal guarantee for faulty goods. You may also have a 14-day right to withdraw from an online purchase. That right doesn’t apply to some goods, such as goods made to your specifications or clearly personalised; where it does apply to your order, we’ll honour it.
- Consumers elsewhere, including in the US: nothing in this policy affects mandatory rights you have under the law where you live.
To ask for a refund or replacement, email hello@imagixor.com.
Draft – review before launch. This page is general information, not legal advice.